Mens Fashion Clothing

Men's Wearhouse Uses RightNow to Bring Signature Customer Experience to the ...

RightNow was implemented during a time of rapid growth at Men’s Wearhouse, including a growing number of contact center agents. The solution helps Men’s Wearhouse to deliver personalized, consistent support across channels, as well as quickly provide information to customers when and where they need it. Men’s Wearhouse was able to implement RightNow in less than two months, enabling agents to be more efficient and empowered during the crucial holiday shopping season. More than 100 contact center agents are now using the RightNow Dynamic Agent Desktop to unify customer interactions across phone, email and chat, and to give timely, contextually relevant information to customers.

In addition, with RightNow’s web self-service capabilities, customers are empowered to seek answers to their questions anytime and anywhere without agent assistance, which has reduced call volume.

Men’s Wearhouse Enhances Customer Experience with RightNow Chat

Using RightNow, Men’s Wearhouse customers receive a unified brand experience, regardless of whether they engage via the web, chat, email or phone. With the RightNow Chat solution, Men’s Wearhouse is providing real-time support to replicate the in-store stylist experience with online consumers. Agents can facilitate multiple, simultaneous chat sessions to give fashion tips, answer questions on finding the best fit, or provide advice on coordinating suits and accessories.

Men’s Wearhouse Weaves the Voice of the Customer into Every Interaction

Using RightNow Feedback , Men’s Wearhouse issues a survey after every interaction to capture the voice of the customer, integrate the feedback across channels, and take action to engage with customers proactively. By listening closely to why a customer is an advocate, Men’s Wearhouse is able to repeat that successful formula and add value to the entire business. This feedback also gives the company the tools it needs to continuously monitor and improve upon its customer experience strategy.

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Futuristic Trends in Men's Fashion | Clothing Trends

Fashion shows are no foreign concept and contrary to what you may believe they have a strong influence over your wardrobe. In my endeavor to find out what the future has in store in the men’s fashion front; I embarked on a tour that concluded in Montreal, Canada. Montreal has long been known as the official “Headquarters of the Canadian Rag Trade,” and the city bustles with high profile, prize winning designers in “Rue de la Montagne” fashion district. Prepare to defend yourself against the clothing rudiments that salute everything military. Spearheading the pack is Rudsack; available was a range of military regalia like the clip-on leather hoods, 3/4 fatigues with cargo pockets – also featured in leather, four pocket jacket, flight pants, just to name a few. Though the headgear may appear too literal, its military inspiration is irresistible. To adopt this trend you’ll have to opt details such as utilitarian pockets on jackets and rivets on belts. Embrace the trend full with combat boots that are functional as well as stylish. Dinh Ba is active with his idea combo. Dinh Ba paired various colors, prints and styles to achieve an individual look. I saw a black-and-white pinstripe oxford under a sandblasted printed blazer worn with casual motorcycle boots. While this kind of mixing and matching is best left on the runway, the idea is correct. The message is to achieve a look by mixing and matching different elements, even within a single item. How does something like a classic sweater or jacket get updated season after season? Based on designer ‘Philippe Dubucs show, it’s all in the details; asymmetrical ones so to say. Similar to the big scarves, the neckline also appears to be an area of focus in Montreal; this was achieved through asymmetrical layers and zip-closures. I particularly liked the heavyweight pull-over jacket featuring a zipper that extends from the neckline to the armpit. Other more abstract pieces include a scarf -like vest with asymmetrical layering and leather zipper detailing. While some of these ideas are more conceptual than wearable, your best bet is to find some sweaters with interesting asymmetry next fall to provide a trendy alternative to your basics. This look should be reserved for weekend attire, and opt for darker colors to avoid excessive competition with the details. Let’s put things in perspective, there is no doubt that a runaway show is nothing but a “show.

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